Microsoft

Microsoft Surface Duo

Explain Pricing
Item Cost (USD) $1,399.99
Item Cost (CAD) $1,882.82
Packaging & Fullfilment $12.00
Transport & Duties $35.00
Payment Processing $119.36
Our Service Fee $143.81
Total $2,192.99
  • Microsoft Surface Duo

Microsoft

Microsoft Surface Duo

Explain Pricing
Item Cost (USD) $1,399.99
Item Cost (CAD) $1,882.82
Packaging & Fullfilment $12.00
Transport & Duties $35.00
Payment Processing $119.36
Our Service Fee $143.81
Total $2,192.99
Delivery:

Free Shipping and Returns in Canada. ${shippingMessage}

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The New Surface Duo features mobile productivity, powered by two screens, flexibility to do more with multiple modes, the best of Microsoft 365, together with Android™ apps and original design, created by Surface.

Pre-order is now available and will start to ship September 10, 2020.

Surface innovation comes to a dual-screen mobile device, featuring the best of Microsoft 365, every Android app in the Google Play store, phone calls, and more.

Introducing revolutionary new ways to use a mobile device thanks to an innovative 360° hinge, two screens, and apps that seamlessly work together. Do one better.

Open two apps side-by-side, so you can now plan your hike and pull up directions at the same time. Pair any two apps and launch simultaneously, each on a full screen, for a completely custom experience.

Easily compose an email by typing on the bottom screen keyboard, while viewing your draft on the top display. Drag ingredients from a new recipe from one screen directly to your To Do list on the other for an instant shopping list.

Scroll through your photo library on one screen, while viewing your selection on the other. Open and view two websites at the same time to compare content and get inspired, shop and pin ideas.

Hardware Features

Fast, secured sign-in - Unlock using the built-in fingerprint reader.

Dual-screen AMOLED touchscreens - Two high-resolution Corning® Gorilla® Glass 5.6” (1800x1350) screens that open to 8.1” (2700x1800), with consistent color and brightness calibration.

Less than .19” thin (4.8 mm) when opened, and under half an inch thin (9.9 mm) when closed; and, weighs 8.81 oz (250g).

Thin, light, and less than .40“ (9.9 mm) when folded. Easily fold one screen back to make and take phone calls. Make it a tent, relax and watch your favorite show. Compose in comfort with a large keyboard on one screen.

Revolutionary 360° hinge - Seamless interactions between the dual screens are possible with 56 micro-cables – each thinner than a human hair.

Versatile connection - Supports Fast Charging with the included 18 watt USB-C® power supply, or video output.

Adaptive camera optimized with AI - 11MP, f2.0, image quality tuning with various modes depending on posture; 4K video recording with gyro-based digital video stabilization.

Span apps such as Spotify across both screens to easily view, scroll, listen, and watch with more real estateNever miss a beat, seamlessly connect with Surface Earbuds.

More Features

All day battery life - Lasting power throughout your day. And, when you do need a boost, go from low to full with Fast Charging.

More pixels in your pocket - Dual, high-resolution PixelSense™ Fusion Displays open to 8.1" for more space to get things done.

See and do more with wide screens - When opened, Surface signature 3:2 aspect ratio is perfect for reading, streaming, and staying productive.

Write and sketch on screen - Take notes and draw across apps on Surface Duo with thin, light Surface Slim Pen.

Mobile typing reimagined - Stay productive with the adaptive keyboard, optimized for every mode.

Secured one-step sign-in - Surface Duo features a built-in fingerprint reader for fast, secured access.

Your PC loves Surface Duo too - With the Your Phone app and your Windows 10 PC, you get instant access to everything you love on your phone, right on your computer.

Never miss a beat - Complete your Surface Duo experience and fuel your productivity with Surface Earbuds.

Finishing touches and essentials - Elevate your Surface Duo experience with Microsoft 365, Surface Slim Pen, Surface Earbuds, Surface Headphones 2, and more. (Sold separately)

Technical Specs

Dimensions

Open:
145.2 mm (H) x 186.9 mm (W) x 4.8 mm (T)
Closed:
145.2 mm (H) x 93.3 mm (W) x 9.9 mm (T at hinge)

Weight1

250 grams

Display

Dual PixelSense™ Fusion Displays open: 8.1” AMOLED, 2700x1800 (3:2), 401 PPI

Single PixelSense™ Display: 5.6” AMOLED, 1800x1350 (4:3), 401 PPI

Display Material: Corning® Gorilla® Glass

Battery Life

Up to 15.5 hours of Local Video Playback

Up to 10 days of Standby Time

Up to 27 hours of Talk Time

Battery Capacity

3577mAh (typical) dual battery

Battery charging

Battery charging using 18W in box power supply

Camera and video recording

Adaptive camera 11MP, f/2.0, 1.0 µm, PDAF and 84.0° diagonal FOV optimized with AI for front and rear

Photos:

Auto mode with low-light & HDR multi-frame photo capture and dynamic range scene detection

Super resolution zoom, and super zoom up to 7x 

Portrait mode with adjustable depth control

Panorama mode

Burst mode

Video recording:

4K video recording at 30 fps and 60 fps

1080p video recording at 30 fps and 60 fps

HEVC and H.264 video recording formats

Gyro-based digital video stabilization

Video conferencing

Microsoft Teams and Skype video conferencing up to 1080p at 30fps

High CRI LED Flash for both front and world facing photo and video scenarios

Network and connectivity

WiFi: WiFi-5 802.11ac (2.4/5GHz)

Bluetooth: Bluetooth® 5.0

LTE: 4x4 MIMO, Cat.18 DL / Cat 5 UL, 5CA, LAA. Up to 1.2Gbps Download / Up to 150Mbps Upload

Bands Supported:

FDD-LTE: 1,2,3,4,5,7,8,12,13,14,19,20,25,26,28,29,30,66

TD-LTE: 38,39,40,41,46

WCDMA: 1,2,5,8

GSM/GPRS: GSM-850, E-GSM-900, DCS-1800, PCS-1900

Location: GPS, Galileo, GLONASS, BeiDou, QZSS

SIM

One eSIM and one Nano SIM
Note: AT&T locked device will not support eSIM

Processor

Qualcomm® Snapdragon™ 855 Mobile Platform optimized for the dual-screen experience

Connections

USB-C® 3.1

Storage and memory

128GB or 256GB UFS 3.0 of internal storage

6GB DRAM

Audio

Mono speaker, Dual Mic noise suppression and echo cancellation optimized for productive use in all postures

Best-in-class Full Duplex communication for voice calls in hands-free mode

Audio formats supported: 3GP, MP3, MP4, MKV, WAV, OGG, M4A, AAC, TS, AMR, FLAC, MID, MIDI, RTTL, RTX, OTA, IMY

Qualcomm® aptX™ Adaptive

Software

Microsoft built-in applications:
Microsoft Office: Word, Excel, PowerPoint, Office Lens, PDF Reader, and more
Microsoft Outlook
Microsoft Teams
Microsoft OneDrive
Microsoft Edge
Microsoft OneNote
Microsoft To Do
Microsoft News
Microsoft Authenticator
Microsoft Bing Search
Intune Company Portal
LinkedIn
Microsoft Solitaire Collection
Surface Audio 

Microsoft Surface Duo UI core features:
Dual screen windowing
Adaptive modes
App Groups
Microsoft 365 Feed
Dynamic dock
Universal Search
Adaptive Camera
Microsoft SwiftKey Adaptive Keyboard
Your Phone Companion - Link to Windows 

Other preinstalled apps:
Google Search
Google Assistant
Google Calendar
Google Drive
Google Duo
Google Photos
Google Play Movies & TV
Google Play Store
Google Maps
Chrome
Gmail
YouTube
YouTube Music
Contacts
Messages
Phone
Files
Clock
Calculator
Sound recorder
Spotify (Unlocked)
HBO MAX (AT&T)
AT&T TV (AT&T)
My AT&T (AT&T)
Call Protect (AT&T)
Amazon Shopping (AT&T)
NBA (AT&T) 

Operating System: Android™ 10

Sensors

Dual Accelerometer
Dual Gyroscope
Dual Magnetometer
Dual Ambient Light Sensor
Proximity Sensor
Hall Sensor
Fingerprint Sensor

Video playback

Video Playback Formats: MKV, MOV, MP4, H.265(HEVC), AVI, WMV, TS, 3GP, FLV, WEBM

Wireless: Chromecast support

Wired: DisplayPort over USB-C®. Supports video out when connecting via HDMI Adapter

Exterior

Exterior Material: Corning® Gorilla® Glass

Color: Glacier

Security and authentication

Biometric lock type: Fingerprint reader (1:100K FAR <3% FRR)

Lock type: Swipe, PIN, password

Security applications pre-loaded on device: Microsoft Authenticator

Language support

All supported languages (Android™ 10)

Pen and inking

Supports all in market generations of Surface Slim Pen, Surface Pen and Surface Hub 2 Pen

Simultaneous Pen and touch are supported

What’s in the box

Surface Duo

Surface Duo Bumper (Color: Glacier)

Surface Duo USB-C® Power Supply (18w)

Quick Start Guide

Warranty and Compliance Guide

SIM Ejector tool

Warranty

1-year limited hardware warranty

The Microsoft Store Promise for Surface

60-day return policy

90 days of free technical phone support

Free virtual workshops and training


Our Pricing

Original cost of the item in U.S. dollars Created with Sketch.

Item Cost

$1,399.99 (USD)

Cost to package and fulfill the item Created with Sketch.

Packaging & Fulfillment

$12.00

Cost to transport and import the item into Canada Created with Sketch.

Transport & Duties

$35.00

Original cost of the item in Canadian dollars Created with Sketch.

Item Cost

$1,882.82 (CAD)

Credit card transaction fees and foreign currency exchange fees Created with Sketch.

Payment Processing Fees

$119.36

Our service fee which covers our operating and marketing expenses, salaries and other fixed costs of running Wantboard Created with Sketch.

Our Service Fee

$143.81

The price you pay, not including applicable Canadian sales taxes (HST/GST) Created with Sketch.

Total Cost

$2,192.99 (CAD)

To configure your Surface Duo, an optional free AT&T SIM card can be provided to make it easier to activate your device or use an existing SIM card or activate your device later.* Option to purchase Microsoft Complete Protection Plan at $199 and Microsoft 365 1year subscription for Family & Personal from $34.99-$49.99 are also available.

*Surface Duo will work on AT&T, T-Mobile and Verizon networks including subsidiary and international partner networks. Network availability and coverage vary by carrier. See your carrier for details.Check with your carrier for device compatibility.

Shipping and Delivery

We offer free shipping within Canada on all orders.

To determine when your order will ship from our Mississauga warehouse, please refer to the Shipping and Delivery sections on product's webpage.

Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.

If you need to ship to a country outside Canada, please contact us at support@wantboard.com.

Returns and Refunds

Items may be exchanged or returned for a full refund, less any vendor shipping and handling costs, up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.

To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.

If the item is not in its original condition and packaging, we can only accept a return if the item is defective.

If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.

If you are having trouble using your new product, please email us at support@wantboard.com and we would be glad to help you set up and use the product.

Some items may not be eligible for a refund or may only be eligible for a refund if they are unopened, unused and sealed due to vendor restrictions. Please review the item's webpage on our website to view these restrictions.

Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected due to Canadian compatibility issues or items that do not suit the desired needs of the user.

For more details, please see our Refund and Return Policy.

Taxes and Duties

All applicable taxes are shown at the checkout screen.

Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.

Our customer service team is happy to serve you every day from 9 a.m. to 5 p.m. Eastern Time.

For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at support@wantboard.com or chat with us by clicking the icon at the bottom right corner of your screen.

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