Chewy.com in Canada FAQ

Does Chewy ship to Canada?

No, Chewy is a US based store that does not ship to Canada or Canadian consumers. However, Wantboard can help you get items from Chewy.com Just let us know the items from Chewy.com that you'd like and we'll prepare a quote to buy and ship them to your address in Canada.

Do you have a catalogue or list of items I can choose from?

No, but you can view products at Chewy online at chewy.com. 

Can I purchase items only available in-store?

At this time, Chewy does not have any physical stores.

Will I receive a quote before purchasing items?

Yes, we'll provide you with a quote shortly after you request your items. The quote will include the cost of the items and any Chewy shipping fees, plus all international shipping fees, duties, and import/brokerage fees. Aside from GST/HST which is based on your province, there will be no additional taxes.

What are your shipping fees? Do you offer a flat rate fee for shipping?

The shipping fee for an order will vary based on your order's weight, dimensions and shipping address. We work with our shipping partners to provide the lowest possible shipping costs. In most cases, the shipping fees for an order weighing under 5 lbs will be between $20 and $35. 

How can I avoid paying sales tax on my order? Do you have a tax free warehouse in the U.S?

Because our orders ship to New Hampshire where there is no sales tax, you will not have to pay U.S. sales tax on your order. However, depending on the items you order, you may have to pay GST/HST on your order. GST/HST will be paid upfront at the time of purchase. Aside from GST/HST, there will be no additional taxes.

Are there any items that you cannot purchase for me?

We are able to purchase and ship most pet products with the exception of any live or raw meat and produce, plants, alcohol, items that require refrigeration and any regulated items such as tobacco and medication. Heavyweight or oversized items may not be able to be shipped or may be subject to additional shipping costs.

What if I need to return items?

We would be happy to return your items and provide you with a full refund within 14 days of receipt with the exception of Final Sale items. Items must be unopened and in their original condition. If you would like to return items in your order, please let us know and we'll provide you with prepaid shipping labels that you can use to return your items to us.

Are there any items that cannot be shipped to Canada?

We are able to purchase and ship most pet products with the exception of any live or raw meat and produce, plants, alcohol, items that require refrigeration and any regulated items such as tobacco and medication. Heavyweight or oversized items may not be able to be shipped or may be subject to additional shipping costs.

Is there a minimum amount I need to purchase?

No, there is no minimum amount or quantity of items for any purchase.

Can I order multiple items at once? Do you offer package consolidation?

Yes, we highly recommend you purchase several items to save money! Although international shipping can be expensive, you can save on shipping costs by ordering multiple Chewy items at the same time as we can consolidate multiple packages or Chewy orders into a single box.

How fresh are the items? Are they new?

Yes, all Chewy items are brand new. We will do our best to ensure that items are fresh and have expiry dates as far in the future as possible.

How can I shop from Chewy in Canada?

Although there are no Chewy stores in Canada, Wantboard can help you get items from Chewy. Just let us know the items from Chewy.com that you'd like and we'll prepare a quote to buy and ship them to your address in Canada. Once your order has shipped, we'll provide a tracking number that you can use to track your package to its final destination.

Does Chewy  ship to Canada?

No, Chewy does not deliver to Canada, but Wantboard can help Canadian customers get items from Chewy. Just let us know the items from Chewy.com that you'd like and we'll prepare a quote to buy and ship them to your address in Canada.

When will Chewy ship to Canada?

Unfortunately, chewy.com does not currently accept Canadian Chewy orders and we do not know when Chewy will begin shipping to Canada. If you'd like items from Chewy, just let us know the items you'd like and we'll prepare a quote to buy and ship them to your address in Canada.

Is Wantboard a package forwarding service or a shipping forwarder?

Yes, we are a shipping forwarder / package forwarding service that helps Canadian shoppers get items from the U.S. However, unlike most package forwarding services and freight forwarders, we look after the end-to-end experience of purchasing your items, receiving them at our U.S. warehouse and then shipping them to your address in Canada. If an issue occurs at any point, we will take responsibility and make sure that it gets fixed.

Which shipping carriers and services do you use?

We use FedEx Express, FedEx Ground, Canada Post Expedited Parcel and Canada Post Xpresspost.

If I encounter issues with my order, who do I contact?

If you are not satisfied with your order, please contact Wantboard at support@wantboard.com. Please do not contact Chewy directly as they will not have a record of your order.

How are you affiliated with Chewy?

Wantboard is not affiliated with Chewy, Chewy USA, or chewy.com in any way. We purchase items directly from them at their retail prices.