Shop Homedepot.com in Canada FAQ

Does Home Depot USA ship to Canada?

While Homedepot.ca ships within Canada, Homedepot.com (Home Depot USA's online store) does not ship to Canada and doesn't ship internationally, but Wantboard can help you get items from Homedepot.com. Just let us know the items from Homedepot.com that you'd like and we'll prepare a quote to buy and ship them to your address in Canada.

Do you have a catalogue or list of items I can choose from?

No, but you can view products online at Homedepot.com. Be sure to check if the item is available from Homedepot.ca or your local Canadian Home Depot USA store first though.

Can I purchase items only available in-store at Home Depot USA?

At this time, we are only able to help you buy items available onHomedepot.com and we are unable to buy items that are only available at physical Home Depot USA stores. To find your nearest Home Depot USA store, please visitHomedepot.com's website.

Will I receive a quote before purchasing items?

Yes, we'll provide you with a quote shortly after you request your items. The quote will include the cost of the items and any Homedepot.com shipping fees, plus all international shipping fees, customs duties, and import/brokerage fees. There are no additional / extra costs that you'll have to pay upon delivery.

What are your shipping fees? Do you offer a flat rate fee for shipping?

The shipping fee for an order will vary based on your order's weight, dimensions and shipping address. We work with our shipping partners to provide the lowest possible shipping costs. In most cases, the shipping fees for an order weighing under 5 lbs will be between $20 and $35.

How can I avoid paying sales tax on my order? Do you have a tax free warehouse in the U.S?

Because all Home Depot USA orders ship to New Hampshire where there is no sales tax, you will not have to pay U.S. sales tax on your order. However, depending on the items you order, you may have to pay GST/HST on your order. GST/HST will be paid upfront at the time of purchase.

Are there any items that you cannot purchase for me?

We are able to purchase and ship most items with the exception of any live or raw meat and produce, plants, alcohol, items that require refrigeration and any regulated items such as tobacco and medication. Heavyweight or oversized items may not be able to be shipped or may be subject to additional shipping costs.

What if I need to return items?

We would be happy to return your items and provide you with a full refund within 14 days of receipt with the exception of Final Sale items. Items must be unopened and in their original condition. If you would like to return items in your order, please let us know and we'll provide you with prepaid shipping labels that you can use to return your items to us.

Are there any items that cannot be shipped to Canada?

We are able to purchase and ship most items with the exception of any live or raw meat and produce, plants, alcohol, items that require refrigeration and any regulated items such as tobacco and medication. Heavyweight or oversized items may not be able to be shipped or may be subject to additional shipping costs.

Is there a minimum amount I need to purchase?

No, there is no minimum amount or quantity of items for any purchase.

Can I order multiple items at once? Do you offer package consolidation?

Yes, we highly recommend you purchase several items from Homedepot.com to save money! Although international shipping can be expensive, you can save on shipping costs by ordering multiple items at the same time as we can consolidate multiple packages or Home Depot USA orders into a single box. Consolidation is done at no extra cost.

How fresh are the items? Are they new?

Yes, all Homedepot.com items are brand new. Where applicable, we will do our best to ensure that items are fresh and have expiry dates as far in the future as possible.

How can I shop from Home Depot USA in Canada?

Although Home Depot has Canadian stores, their US online store doesn't ship internationally. Wantboard can help you get items from Homedepot.com. Just let us know the items from Homedepot.com that you'd like and we'll prepare a quote to buy and ship them to your address in Canada. Once your Homedepot.com order has shipped, we'll provide a tracking number that you can use to track your package to its final destination.

Does Home Depot USA ship internationally?

No, Homedepot.com (Home Depot USA's online store) does not deliver to Canada or offer international shipping, but Wantboard can help Canadian customers get items from Homedepot.com. Just let us know the items from Homedepot.com that you'd like and we'll prepare a quote to buy and ship them to your address in Canada.

When will Home Depot USA ship to Canada?

Unfortunately, Homedepot.com (Home Depot USA's online store) does not currently accept Canadian orders and we do not know when Homedepot.com will offer international shipping. If you'd like items from Homedepot.com, just let us know the items you'd like and we'll prepare a quote to buy and ship them to your address in Canada.

Is Wantboard a package forwarding service or a shipping forwarder?

Yes, we are a shipping forwarder / package forwarder that helps Canadian shoppers get items from the U.S. However, unlike most package forwarding services and freight forwarders, we look after the end-to-end experience of purchasing your items, receiving them at our U.S. warehouse and then shipping them to your address in Canada. If an issue occurs at any point, we will take responsibility and make sure that it gets fixed.

Which shipping options and shipping carriers do you use?

We typically use FedEx Express, FedEx Ground, Canada Post Expedited Parcel and Canada Post Xpresspost. However, if there are other shipping options you would like us to use, please let us know.

If I encounter issues with my order, who do I contact?

If you are not satisfied with your Homedepot.com order, please contact Wantboard at support@wantboard.com. Please do not contact Homedepot.com directly as they will not have a record of your order.

How are you affiliated with Homedepot.com?

Wantboard is not affiliated with Home Depot USA, Home Depot Canada or Homedepot.com in any way. We purchase items directly from Homedepot.com at their retail prices.

Can you help me get items from other online stores?

Yes! We'd be happy to help you get items from any online store that ships within the U.S.