Video Doorbell Dual

• Delivery GuardTM
• See Crisp Details
• Local Storage
• Dual Detection
• No Monthly Fees
• Facial Recognition

Two Cameras, Zero Blindspots
While Video Doorbell Dual's frontward-facing camera focuses on the courier, its downward-facing camera sees your package. And you can even move that second camera left or right for an almost unlimited view of your porch.

Delivery Guard™
Video Doorbell Dual's exclusive Delivery Guard™ instantly notifies you when your package arrives and sends you pick-up reminders so it's never abandoned. Plus, you'll get alerts when anyone approaches your package, so you can respond immediately.

Sends Pickup Reminders
Video Doorbell Dual will remind you if you forget your packages, so you can call someone you trust to pick it up.

Always Scans for Packages
Get notified when a package arrives, or if anyone approaches your package. You can even call your emergency contact for help directly from the eufy Security app.

Get Accurate Alerts with Dual Detection
With accurate Dual Motion Detection, false alarms are reduced by 95%.

• PIR motion detection scans for body heat
• Radar motion detection scans for movement

Recognize Who’s At Your Door
Know when your kids come back home from school, or your relatives stop by with Family Recognition.

• Facial Recognition
• Stranger Alerts

CLARITY AT YOUR DOOR

See Detailed 2K HD
Identify who's at the door in a split-second thanks to the power of 2K HD.

See in Any Lighting Condition
With high dynamic-range (HDR) visuals, even visitors backlit by the sun can be seen in perfect color and clarity.

No Clouds or Costs
This means that no one has access to your data but you, plus you never have to pay a monthly fee for cloud services.

More Features:
6-Month Battery Charge
Voice Assistant Compatibility
Two-Way Audio
Works with Existing Chime

Easy Installation
No need to call a professional. All you need is 5 minutes, a power drill, and a screwdriver.

SPECIFICATIONS:

Features
Dual Camera: Front Camera 160°, Package Camera 97°
Video Quality: Front Camera 2K (2560 ×1920), Package Camera 1080p (1600 × ️1200)
Smart AI Support: Package Detection
Waiting Detection
Facial Recognition
Human Detection
Motion Detection: Radar Detection
PIR Detection
Audio: Two-Way
Video Storage: Motion-activated event recording. HomeBase 2 contains 16GB local storage (lasts up to 90 days).
The recording duration estimation model is 25 recordings per day; each recording lasts 15 seconds.

Power and Connectivity
Power: 3-6 months (Battery life is based on user scenario)
Connectivity: 802.11 b/g/n Wi-Fi connection @2.4GHz

Installation
Recommended Use: Install the doorbell 4 ft (1.2 m) above the ground with no obstruction in front of the doorbell to achieve the best view.
Installation Method: If your home doesn't have a doorbell, we recommend battery powered installation.
If your home has a doorbell, we recommend wired installation.

General
With HomeBase: 3.67 lb (1.55 kg)
Without HomeBase 2.12 lb / 1.24 kg 0.55 lb (0.25 kg)
Size: 6.5 × 2.1 × 1.1 in (16.5 × 5.3 × 2.8 cm)
Color: Black
Operating Conditions: IP65, -4°F - 122°F (-20°C - 50°C), Weather resistant
Compatibility: Compatible with the Google Voice Assistant and Amazon Alexa, HomeKit Not Compatible.
What’s Included: eufy Security Video Doorbell Dual, Mounting Kit, Screw Packs, Quick Start Guide.

Note
Package Detection: Package detection and facial recognition are heavily influenced by the environment and human behavior.

Battery-Powered: The battery doorbell cannot be used as a wired doorbell. If you would like a wired doorbell, this version will be in late March.

FAQs
What is the difference between dual motion detection and single-motion detection?
**Other doorbells on the market have only one sensor, radar or passive infrared (PIR) for object detection. Video Doorbell Dual uses both to combine the advantages of heat and sound wave sensing, reducing false alarms by 95%.

Can the battery doorbell work as a wired doorbell when it's hardwired?
**No, the battery doorbell cannot work as a wired doorbell. If you have existing doorbell wires and prefer to hardwire the doorbell, you are welcome to purchase the wired version. We will begin selling it in late March.

How long does the fully charged battery last?
**In most common scenarios, a fully charged battery can last for 180 days. We tested the battery length under the following conditions:
- Temperature: 68°F (20°C);
- 10 motion detections per day;
- Recorded for 20 seconds each time motion was detected;
- Standby power consumption was included during usage time.
Battery life varies depending on the number of times motion is detected, recording time duration, and environmental temperatures.

Can I share my Video Doorbell Dual with my family members?
**Yes, you can share your device with any of your family members. As an owner, you can adjust permission settings for different people.

Does Video Doorbell Dual support Apple HomeKit?
**No, it supports Amazon Alexa and the Google Assistant, but it doesn’t currently support HomeKit.

How many hours of video can I store?
**HomeBase 2 has 16GB eMMC built-in storage, which keeps up to 180 days of video. That assumes you're recording 30 videos per day, and each video is 20 seconds. It's ample storage for most consumers. Actual storage capacity does vary depending on recording frequency and video length.

Can I use Echo/Google Home Mini as a chime?
**Users can use Alexa Echo as a chime. Here's how:
1. Enable the eufy Security skill on your Alexa App.
2. Link the eufy Security account to Alexa.
3. Discover a new device.
4. Find Video Doorbell Dual and enable Doorbell Announcement. Google Home Mini is not supported.

Why did my Video Doorbell Dual go offline?
**Most likely, your HomeBase lost connection to the Internet. Please check if HomeBase is disconnected from your router. If the LED on HomeBase is red, HomeBase cannot connect to the Internet. You should also check if your router has Internet access, or if it any security measures, such as a firewall, could be affecting access.

Shipping and Delivery

We offer free shipping within Canada on all orders.

To determine when your order will ship from our Mississauga warehouse, please refer to the Shipping and Delivery sections on product's webpage.

Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.

If you need to ship to a country outside Canada, please contact us at support@wantboard.com.

Returns and Refunds

Items may be exchanged or returned for a full refund, less any vendor shipping and handling costs, up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.

To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.

If the item is not in its original condition and packaging, we can only accept a return if the item is defective.

If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.

If you are having trouble using your new product, please email us at support@wantboard.com and we would be glad to help you set up and use the product.

Some items may not be eligible for a refund or may only be eligible for a refund if they are unopened, unused and sealed due to vendor restrictions. Please review the item's webpage on our website to view these restrictions.

Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected due to Canadian compatibility issues or items that do not suit the desired needs of the user.

For more details, please see our Refund and Return Policy.

Taxes and Duties

All applicable taxes are shown at the checkout screen.

Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.

Our customer service team is happy to serve you every day from 9 a.m. to 5 p.m. Eastern Time.

For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at support@wantboard.com or chat with us by clicking the icon at the bottom right corner of your screen.