- Shipping & Returns
- Contact Us
A magical new egg has arrived! Discover new friends, a new hatch and new fun with Hatchimals Surprise!
For the first time ever, each speckled egg has two Hatchimals inside! Experience their magical hatch, then raise and care for your twins! This duo will interact with each other as they play games, talk and tell jokes! One of them can even record and repeat a message! Bring home Hatchimals Surprise for double the hatchiness! Who will YOU hatch?
Hatchimals only hatch once - and now they're hatching in a whole new way! Use your love and care to help them along! Hold, rub and tap the shell of your egg and you'll hear delightful sound and see glowing eyes! Once the eyes flash rainbow colors, it's hatching time! Your first Hatchimal twin will push, push, push until it cracks the eggshell! Lift out your first Hatchimal, and reach into the egg to lift out their twin! They're finally here!
These adorable twins have their own special personalities! As soon as they come out of their egg, you'll notice that Twin A has a moving head and wings, perfect for dancing to fun tunes! The other twin loves to sing! As you raise them from baby to toddler to kid, you'll learn even more about your Hatchimals!
These Hatchimals share a special bond! They play games, laugh and have fun together! While one sings, the other will dance! Put them face-to-face and they'll recognize each other! One will chirp "I love you" and the other will respond with "I love you, too!" Separate them for too long and one twin will call out for the other! After all, twin time is the best time!
Once your twins reach the toddler stage, Twin B can record and repeat what you say! For even more fun, lift Twin B up to hear your message in a higher voice. The higher you lift, the higher the voice! Drop them down and they'll use a deep, deep voice. You can have so much Hatchy fun recording over and over again!
Puppadees come with two exclusive nests that act as a loveseat! Separate the nests and each twin can sit and relax solo. For an easy way to get them ready to play, line the nests up! Now your Puppadees are ready for Twin Time!
What's In The Box/Battery Requirements:
1 Sticker Sheet
2 AA batteries and 3 LR44 button cells batteries required (included)
Shipping and Delivery
We offer free shipping within Canada on all orders.
To determine when your order will ship from our Mississauga warehouse, please refer to the Shipping and Delivery sections on product's webpage.
Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.
If you need to ship to a country outside Canada, please contact us at firstname.lastname@example.org.
Returns and Refunds
Items may be exchanged or returned for a full refund up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.
To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.
If the item is not in its original condition and packaging, we can only accept a return if the item is defective.
If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.
If you are having trouble using your new product, please email us at email@example.com and we would be glad to help you set up and use the product.
Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected or items that do not suit the desired needs of the user.
For more details, please see our Refund and Return Policy.
Taxes and Duties
All applicable taxes are shown at the checkout screen.
Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.
Our customer service team is happy to serve you every day from 9 a.m. to 6 p.m. Eastern Time.
For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at firstname.lastname@example.org or chat with us by clicking the icon at the bottom right corner of your screen.