Free Shipping - Ships in 2 to 3 weeks from Mississauga, ON
Canada Post Expedited - Arrives in 1 to 5 days
14-day return and refund period (See details)
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Pocketalk™ is the portable, AI-powered instant voice translation device that breaks down language barriers and bridges the gap between different spoken languages. It is one single device supporting 74 languages and more coming.
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Great for the frequent traveller, small and compact with built-in data voice translator. Includes a two-year, all you can use mobile data plan. Also works with WiFi or your personal hotspot.
Other features include 74 languages, easy to use, no monthly data fees, and uses the internet to access language engines for highly accurate translations. The battery last for a full 7 hours of talking. Or if put into sleep mode with a full battery, it will last for 10 days!
The box includes the Pocketalk device, a USB Type-C charger cable, and the User Guide.
How doest Pocketalk work?
Pocketalk needs connection to the internet. Pocketalk accesses online translation engines to provide the most accurate translations possible. These engines continue to get more accurate all the time.
You have various options to connect:
- Carrier Coverage: Connecting to carrier provider’s networks will provide you a broader coverage range with no hassles of continually entering WiFi passwords.
- WiFi or personal hotspot: You can also connect to WiFi or a personal hotspot on your phone.
The easiest solution is to buy the “built-in mobile data” version of Pocketalk. This comes with 2 years of unlimited data included just for an additional $50 up-front. No monthly fees. Turn on the device and travel in 105 countries. Once your initial 2 years of data are up, you can extend for another 2 years of data for $100, enter a SIM card of your own, connect via personal hotspot, or connect via WiFi.
If you buy the “add your own mobile data” version, then you can add a SIM card for carrier coverage, or connect via WiFi or personal hotspot. We recommend buying the “Pocketalk Global SIM Card from Soracom” which is sold on our website because it’s the only SIM card supported by us.
The Pocketalk Global SIM Card by Soracom currently works in 105 countries (as of September 2018). Full list found at https://www.pocketalk.net/countries/.
Full details on warranty can be found at https://www.pocketalk.net/warranty-guarantee/.
Packaging & Fulfillment
Transport & Import
Payment Processing Fees
Shipping and Delivery
We offer free shipping within Canada on all orders.
To determine when your order will ship from our Mississauga warehouse, please refer to the Shipping and Delivery sections on product's webpage.
Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.
If you need to ship to a country outside Canada, please contact us at email@example.com.
Returns and Refunds
Items may be exchanged or returned for a full refund up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.
To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.
If the item is not in its original condition and packaging, we can only accept a return if the item is defective.
If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.
If you are having trouble using your new product, please email us at firstname.lastname@example.org and we would be glad to help you set up and use the product.
Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected or items that do not suit the desired needs of the user.
For more details, please see our Refund and Return Policy.
Taxes and Duties
All applicable taxes are shown at the checkout screen.
Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.
Our customer service team is happy to serve you every day from 9 a.m. to 6 p.m. Eastern Time.
For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at email@example.com or chat with us by clicking the icon at the bottom right corner of your screen.