Free Shipping - Ships in mid-November from Mississauga, ON
Canada Post Expedited - Arrives in 1 to 5 days
14-day return and refund period (See details)
Connecting through Portal feels less like being on a video call and more like being in the same room, even when you’re far apart. And Portal makes it easier to connect more regularly with the most important people in your life.
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Move and talk freely with Smart Camera: With Smart Camera, you don’t have to worry about being out of frame. Whether you’re moving around the kitchen, prepping dinner or chasing the kids through the living room, Smart Camera adjusts to follow the action. And as more people enter a room, Smart Camera automatically widens to keep everyone in view, so you don’t miss a moment.
Private by design: Facebook doesn't listen to, view or keep the contents of your Portal video calls. Calls on Portal are encrypted, so conversations stay between you and those you're calling. You can also completely disable the camera and microphone with a single tap, or block the camera lens with the camera cover provided.
Connect with friends, even if they don't have Portal: Easily call friends and family on Messenger — calls can be made seamlessly to and from smartphones and tablets. And you can bring up to six other people into a group call.
Alexa built-in: Portal has Alexa built-in, so you can ask a question, set a timer, add items to your shopping list, control your smart home or more. Just ask.
Experience more together: With Portal, story time will never be the same. With music, animation and augmented reality effects, Portal lets you become some of your children’s favorite characters as you read along to well-loved stories. And if friends or family also have Portal, you can listen to your favorite music together as if you were in the same room, without delays or feedback.
Stay close with Superframe: When you’re not in a call, Portal can display your Facebook photos and videos. You can also see when your closest contacts are available to connect, and get birthday reminders.
Active Facebook account required for product use.
Packaging & Fulfillment
Transport & Import
Payment Processing Fees
Shipping and Delivery
We offer free shipping within Canada on all orders.
To determine when your order will ship from our Mississauga warehouse, please refer to the Shipping and Delivery sections on product's webpage.
Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.
If you need to ship to a country outside Canada, please contact us at email@example.com.
Returns and Refunds
Items may be exchanged or returned for a full refund up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.
To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.
If the item is not in its original condition and packaging, we can only accept a return if the item is defective.
If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.
If you are having trouble using your new product, please email us at firstname.lastname@example.org and we would be glad to help you set up and use the product.
Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected or items that do not suit the desired needs of the user.
For more details, please see our Refund and Return Policy.
Taxes and Duties
All applicable taxes are shown at the checkout screen.
Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.
Our customer service team is happy to serve you every day from 9 a.m. to 6 p.m. Eastern Time.
For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at email@example.com or chat with us by clicking the icon at the bottom right corner of your screen.