- Shipping & Returns
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Trackimo offers the lowest monthly service cost of any consumer tracking device worldwide.
Worldwide Coverage - Trackimo devices can be tracked via web or smartphone app anywhere GSM (2G) cellular reception exists worldwide
Free Android and iPhone APPS: SOS Button - With one press of the SOS button, the location can be broadcast via app notification, email, or text
Real Time Tracking - GPS and GSM provide instant, highly accurate current location and one year of history
Smart Alerts - User alerts via text, email, and app notifications for location change, customized speed thresholds, and sudden movement or impact. (Text messages are limited to 10 messages per month)
We offer free shipping within Canada on all orders.
Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.
If you need to ship to a country outside Canada, please contact us at email@example.com.
Returns and Refunds
Items may be exchanged or returned for a full refund up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.
To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.
If the item is not in its original condition and packaging, we can only accept a return if the item is defective.
If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.
If you are having trouble using your new product, please email us at firstname.lastname@example.org and we would be glad to help you set up and use the product.
Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected or items that do not suit the desired needs of the user.
For more details, please see our Refund and Return Policy.
Taxes and Duties
All applicable taxes are shown at the checkout screen.
Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.
Our customer service team is happy to serve you every day from 9 a.m. to 6 p.m. Eastern Time.
For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at email@example.com or chat with us by clicking the icon at the bottom right corner of your screen.