Three Ports

• USB-C (when used alone) supports USB PD 3.0 at 65W. PDO: 5V𝌂3A, 9V𝌂3A, 12V𝌂3A, 15V𝌂3A, 20V𝌂3.25A. PPS: 5V-11V𝌂4A, 5V-20V𝌂3A
• USB-C (when used simultaneously with USB-A ports) supports USB PD 3.0 at 45W. PDO: 5-15V𝌂3A 20V𝌂2.25A. PPS: 5-11V𝌂4A, 5-20V𝌂2.25A
• Either USB-A (used while the other USB-A port unplugged) supports QC 3.0 with 5V𝌂2.4A 9V𝌂2A 12V𝌂1.5A (18W max)
• Both USB-A ports (when used at the same time) deliver a combined 3A at 5V (15W total)

Specifications:

• Model: QB823
• Cell Type: Lithium-ion
• Cell Capacity: 20,000 mAh 3.6V 72Wh
• Nominal Capacity: 12,000mAh @ 5V 60Wh (USB-C: 5V𝌂3A & 2× USB-A: 5V𝌂3A total); 2,800mAh @ 20V 56Wh (20V𝌂3.25A)
• Maximum Charging Voltage: 12.6V DC
• Input Port: 1× USB-C
• USB-C Input: USB PD, Quick Charge 2.0 5V𝌂3A 9V𝌂3A 12V𝌂3A 15V𝌂3A 20V𝌂2.25A

Output Ports: 1× USB-C and 2× USB-A

• USB-C Output (used alone) Charging protocols supported: USB PD 3.0 5V𝌂3A 9V𝌂3A 12V𝌂3A 15V𝌂3A 20V𝌂3.25A (65W max) NOTE: For wattage greater than 60W, an E-Mark USB-C to USB-C cable is required. PDO: 5V𝌂3A, 9V𝌂3A, 12V𝌂3A, 15V𝌂3A, 20V𝌂3.25A PPS: 5V-11V𝌂4A, 5V-20V𝌂3A
• Either USB-A Output (used alone) Charging protocols supported: Apple 2.4A, QC 2.0/3.0, FCP, AFC 5V𝌂2.4A 9V𝌂2A 12V𝌂1.5A (18W max)
• USB-C & USB-A Output (multiple devices) USB-C: 5-15V𝌂3A 20V𝌂2.25A (45W max via USB-C), PPS: 5-11V𝌂4A, 5-20V𝌂2.25A; USB-A ports: 5V𝌂3A (15W total over 2 USB-A ports); 60W max over all three ports

Recharge Time

• Approx. 3 hours with a 5-20V DC 45W USB PD power adapter
• Approx. 5.5 hours with a 9V𝌂2A 12V𝌂1.5A power adapter and quality charge cable
• Approx. 9.3 hours with a 5V𝌂2A power adapter and quality charge cable

Dimensions: 6.31 × 3.22 × 0.83 in (160.4 × 81.8 × 21 mm)
Weight: 15.52 oz (440 g)

NOTE: When traveling by plane, FAA regulations require you to store your portable charger in your carry-on luggage, NOT checked-in luggage.

With the PowerPack 20K Pro, you get 2 devices in 1. Not only a backup battery, the PowerPack is also a USB Hub through its USB-A ports. Need to connect a mouse or external flash drive to your laptop? Turn on USB Hub mode. In addition, the USB Hub mode provides low power charging for powering your smaller devices with a smaller charging current. These may include smart watches, Bluetooth headphones, fitness trackers, and other wearables.

Compatible Devices

Laptop

• MacBook Pro (2016 and newer)
• MacBook Air (2018)
• ASUS Transformer 3 Pro T303UA
• Dell Latitude 5480
  
• Dell Latitude E7370
• Dell XPS 15 (9560)
• Dell XPS 13 (9350)
• Dell XPS 13 2-in-1 (8th Generation)
• Dell XPS 13 9370
• Dell XPS 13 9380
• Dell XPS 15 9550
• Dell E7380
• Dell E5480
• Dell E7480
  
• Dell Inspiron 13 7000 2-in-1
• Dell Inspiron 13 7378 2-in-1
• Google Pixelbook
• HUAWEI MateBook E 12.0"
• HUAWEI MateBook X Pro
• HUAWEI MateBook X 13
• HUAWEI MateBook 12
• HP EliteBook Folio G1 12.5
• HP Spectre 13-af001
• HP Spectre x360 13-w021TU 13.3
• HP Zbook StudioG5 15.6"
• Lenovo ThinkPad T470 (1FCD)
• Lenovo ThinkPad S3-490 14"
• Lenovo YOGA C930 13.9" 
• Lenovo YOGA C940 14" 
• Lenovo ThinkPad X270
• Lenovo ThinkPad New S2 13.3
• Razer Blade Stealth 13.3" Early 2018 (Intel i7-8550U)
• Acer SF713-51-M707
• Acer Chromebook 14 (CP5-471-312N)
• Apple MacBook Pro 15" (MR962TA/A)(HWID: 15,1) Retina
• Apple MacBook Pro 15" (MPTR2TA/A)(HWID: 14,3)
• Apple MacBook Pro 13" (MPXV2TA/A)(HWID: 14,2)
• Apple MacBook Air 13"  (MRE82TA/A) (HWID: 8,1)
• Apple MacBook Pro 13"  (MR9U2TA/A) (HWID: 15,2)
• Google Chromebook Pixel Notebook 2015
• HP Spectre 13-v 119tu
• HP Spectre x360 Conve 13-w010tu
• Lenovo ThinkPad A485
• Lenovo ThinkPad 13 20GJ003ETW
• Lenovo Yoga 920-13IKB 80Y7
• Lenovo ThinkPad X1 Yoga (2nd Gen) TP00076C
• Lenovo T470 ThinkPad X1 Yoga 3rd
• Lenovo T570
• Lenovo ThinkPad X390 Yoga
  
• Fujitsu LIFEBOOK WU2/C3
• Panasonic CF-SV78R8QP

Tablet

• iPad Pro 10.5 (Lightning port)
• Samsung Tab S4 SM-T835C 10.5"
• Microsoft Surface Go
• Samsung Galaxy Tab S4 Wi-Fi SM-T830NZKABRI
• Microsoft Surface Book 2 13.5" 1832
• Microsoft Surface Book 2 15" 1793
• Acer Switch Alpha SA5-271P-574Y
• Lenovo ThinkPad X1 Tablet 20GG-CTO1WW

Phones

• iPhone XS Max, 8, 7 Plus
• Moto G6, G7 power
• Sony Xperia XZ2 Premium
• LG V40 ThinQ, G7+ ThinQ
• HTC U11+, U12+
• Samsung Galaxy S10+, Note10+
• Google Pixel 3

In The Box

• 1× PowerPack 20K Pro power bank
• 1× 20-inch USB-C to USB-C cable with E-Mark (rated for 100W/5A) 
• 1× 12-inch USB-C to USB-A cable
• 1× travel pouch
• User Guide
• Thank You Card

Shipping and Delivery

We offer free shipping within Canada on all orders.

To determine when your order will ship from our Mississauga warehouse, please refer to the Shipping and Delivery sections on product's webpage.

Once your order has shipped, you will receive an email with a tracking number that will let you view more details about the status of your order.

If you need to ship to a country outside Canada, please contact us at support@wantboard.com.

Returns and Refunds

Items may be exchanged or returned for a full refund, less any vendor shipping and handling costs, up to 14 days after they have been delivered. When returning your item, please contact us for a prepaid return shipping label.

To be eligible for a refund, the item must be returned in its original condition and original packaging within 14 days of receipt.

If the item is not in its original condition and packaging, we can only accept a return if the item is defective.

If you received a damaged or defective item we can replace the item for you free of charge. Please do not send your purchase back to the manufacturer.

If you are having trouble using your new product, please email us at support@wantboard.com and we would be glad to help you set up and use the product.

Due to the unique nature of the items purchased on our website, we cannot accept returns for items that do not perform as expected or items that do not suit the desired needs of the user.

For more details, please see our Refund and Return Policy.

Taxes and Duties

All applicable taxes are shown at the checkout screen.

Because we ship from Canada, orders are not subject to any customs charges, duties, import taxes or brokerage fees.

Our customer service team is happy to serve you every day from 9 a.m. to 6 p.m. Eastern Time.

For any questions or inquiries, please complete the form on this page and a customer service representative will respond to you as soon as possible. You can also email at support@wantboard.com or chat with us by clicking the icon at the bottom right corner of your screen.